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Privacy Policy

Who we are

Suggested text: Our website address is: https://sdodigital.com.

Sharpe Development Operations LLC (“Company,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, submit forms, or communicate with us via SMS, email, phone, or other channels.

1. Information We Collect

We may collect the following categories of information:

  • Personal Information: Name, phone number, email address, business name, and any information you voluntarily submit through forms or communications.
  • Communication Data: SMS messages, emails, call records, and related metadata used to provide services and support.
  • Technical Data: IP address, browser type, device information, pages visited, and cookies or similar tracking technologies.

2. How We Use Your Information

We use collected information to:

  • Provide and manage our services
  • Schedule, confirm, and remind you of appointments
  • Respond to inquiries and provide customer support
  • Send service-related updates and follow-ups
  • Improve website performance and user experience
  • Comply with legal and regulatory requirements

3. SMS Messaging & Consent

If you provide your phone number and opt in, you consent to receive SMS messages from Sharpe Development Operations LLC. Message types may include appointment confirmations, reminders, service updates, and support-related communications.

  • Opt-in: Consent is collected through website forms, booking forms, or other explicit opt-in methods.
  • Opt-out: You may opt out at any time by replying STOP to any message.
  • Help: Reply HELP for assistance.
  • Message frequency: Varies based on your interactions.
  • Message & data rates: May apply.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to analyze website traffic, improve functionality, and enhance user experience. You may control cookies through your browser settings.

5. Data Security & Handling

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure.

6. Mobile Information Sharing Statement

We do not sell or share mobile phone numbers or SMS consent with third parties or affiliates for marketing or promotional purposes. Information may be shared with service providers solely to operate our services.

7. User Rights

Depending on your location, you may have rights to access, correct, or request deletion of your personal information. To exercise these rights, contact us using the information below.

8. Contact Information

Sharpe Development Operations LLC
Email: support@sharpe.dev

Terms of Service

Last updated:

These Terms of Service (“Terms”) govern your use of the Sharpe Development Operations LLC website and services. By using our services, you agree to these Terms.

1. Description of SMS Use Cases

By opting in, you agree to receive SMS messages related to appointments, service updates, follow-ups, and customer support. Messages are transactional and conversational in nature.

2. Opt-Out Instructions

You may opt out of SMS communications at any time by replying STOP to any message. Reply HELP for assistance.

3. Message & Data Rates

Message and data rates may apply based on your mobile carrier plan.

4. Carrier Liability Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

5. Age Restriction

Our services are intended for users 18 years of age or older.

6. Customer Support Contact

For questions or support, contact:

7. Link to Privacy Policy

Your use of our services is also governed by our Privacy Policy, which is incorporated by reference into these Terms.

8. Changes to These Terms

We may update these Terms from time to time. Continued use of our services constitutes acceptance of the updated Terms.

9. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Suggested text: Visitor comments may be checked through an automated spam detection service.